Register for IRO Summit

Sept. 8, 2022 

The post-pandemic landscape is presenting new challenges for independent rental owners, from housing legislation and inflation to the tough talent market. Join us as we tackle these issues head-on and hear from industry experts and peers on how to stay competitive. Stream sessions any time from 8 a.m. to 8 p.m. EDT on the day of the event.

Join us for:

Count Me In!

•   Six new sessions available on demand

•   Speakers available for live chat Q&A

•   Prizes and giveaways

•   Gift boxes for the first 150 registrants

•   Bonus sessions on tech and wellness





attendees to network with via chat

speakers from NAA, Yardi and the IRO community

educational sessions featuring live chat with speakers

cost to attend and access all content


Matthew Haines

IRO Committee Chair

Special Introduction

Nicole Upano

AVP, Housing Policy & Regulatory Affairs, NAA

Jeff Adler

Vice President, Yardi Matrix

The Housing Advocacy Landscape

Market Trends & Forecasts Impacting IROs

Join us as we discuss the latest legislative and regulatory developments and how the industry should operationalize these evolving requirements. 

The rental market is experiencing record growth. However, with a looming recession, there could come headwinds. This session will cover an update on the economy, with a focus on the labor market and inflation. Then we’ll dive into key rental trends and forecasts to help you make educated decisions. This program will also touch on the single family rental sector, which has gained significant momentum since the pandemic.

Victoria Cowart

Director of Education & Outreach for PetScreening

You Bet Your Assets! ESA Processing & More

Megan Orser

CEO, Smart Apartment Solutions & Smart Moves LLC

Service or support. HUD or DOJ. FHA or ADA. Do you know the differences? In this session, we’ll discuss what you need to know now about assistance animals and accommodation requests — from the 101 basics to the 2020 HUD Assistance Animal Notice. Both on-site teams and regional management will appreciate the content that we’ll cover on one of the hottest HUD complaint topics.

ILS IRL (Internet Listing Services In Real Life)

The Internet Listing Service game is fierce in real life, and it’s only getting trickier to manage, especially for Independent Rental Owners wearing multiple hats. With over 95% of apartment searchers turning to Google, Bing and YouTube to start their search, your online curb appeal is more important than ever. This session is great for those looking for time-saving tips to keep their property top of mind of your future renters!

Dawn Ford

Managing Member & Broker, Smart Apartment Solutions

Rob Chiang

CEO, RC Real Estate Services Inc.

Trip Stanford & Kent Simpson

Industry Principals, Yardi

What Keeps You Up At Night?

Our IRO panel discusses the professional stressors independent rental owners face that make it hard to sleep, as well as the strategies they use to reduce the tossing and turning.

From Move-In To Move-Out:

Best Practices For Risk Management

Risk management matters through every step of the rental process: from the moment a potential renter applies to even after the lease is terminated. Join this session to learn how technology helps you approach risk management with tools that save time and effort while addressing property damage, debt-related issues, occupancy, reputation management and more.

In conversation with:

Chris Ulep

Vice President,

Yardi Breeze

In conversation with:

Cheri Quattlebaum

Senior Manager,



“I was looking for IRO specific information because most local and state info is focused on multi-family rental real estate. Thank you for taking the time to create the Summit and for offering it without cost!”

“I liked the added feature of having the presenter live for the chat, especially since the video could be watched ahead of time, and then I could ask specific questions and have them answered without the distraction of them trying to present at the same time.”

“I enjoyed obtaining the vast amount of information. I am a very small property owner but love to be aware of public policies, marketing technologies, etc.”

“Thank you for the super cool gift box. I put several of the included items into use right away.”

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